Refund policy

You have a period of 30 days from the receipt of your order to request a return.

By making a purchase in our store, you accept the conditions described below.

Orders are processed automatically shortly after purchase.

Orders can only be canceled in exceptional cases, such as stock shortages or operational issues.
Once processed, it is not possible to cancel the order.
If the order has already been shipped, you will need to wait to receive it and then request a return.

For a return to be accepted, the product must:

We reserve the right to refuse returns that do not meet these conditions.

For hygiene or safety reasons, we do not accept returns of:

To initiate a return, you must contact our customer service indicating:

Once the request is approved, you will receive instructions on how to ship the item.

IMPORTANT: No return sent without prior approval will be accepted.

Return shipping costs are the responsibility of the customer.
We only cover these costs if:
- The product is defective.
- You received an incorrect item.

We recommend using a shipping method with a tracking number, as we are not responsible for packages lost in transit.

The customer is responsible for ensuring that the product arrives correctly at our facilities.

We are not responsible for:

Once the product is received and inspected:

We will notify you by email of the approval or rejection of the refund.
If approved, the amount will be refunded via the same payment method used within a period of up to 14 days.

Timeframes may vary depending on the banking entity or payment method used.